You have just been hired by the City of Paris, or you are changing positions internally. The first administrative reflex is to log in to IntraParis to check your pay slips, request your leave, or update your contact information. The platform centralizes almost all HR procedures for Parisian municipal agents, but its operation depends on the connection channel used, a point that is rarely detailed.
Internal network, VPN, or mobile portal: which access to choose for IntraParis
Before even talking about username or password, it is important to understand that the connection to IntraParis does not go through a single path. Three access channels coexist, each with its constraints.
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The first is the workstation connected to the internal network of the town hall. From a computer located in the municipal premises, access to business applications and the agent space is complete. The limitation is obvious: you must be physically present and connected during the site’s opening hours.
The second channel is the VPN, installed on a professional laptop. It allows you to access the internal network environment from home or while traveling. After an operating system update, the VPN client may stop working. A complete restart of the workstation and a check of the VPN client version resolve most issues.
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The third channel, the mobile portal (accessible via nomades.apps.paris.fr), works from any browser, including on a personal computer or smartphone. It is the most flexible way to access my Intraparis agent account outside the premises. In return, some business applications remain inaccessible via the mobile portal and require the VPN.
Two-factor authentication on IntraParis: who is affected and how it works
You may have noticed that you are sometimes asked for a temporary code in addition to your password. This mechanism, called two-factor authentication (2FA), has been widely implemented on IntraParis for several years.
Mobile connection: 2FA mandatory
Any connection from a mobile device now goes through a temporary code sent via SMS to the agent’s professional phone. The mobile session is also shorter: automatic disconnection occurs more quickly than on a fixed workstation. Remember to register your professional mobile number in your profile, otherwise receiving the code will be impossible.
Sensitive profiles: an additional level of security
For executives, agents with extended application rights, or those handling social data, the City of Paris has strengthened 2FA with a dedicated authentication application. This additional level is added to the SMS and concerns a specific range of accounts.
If you are unsure of which category you fall into, check your application rights in the “My profile” section of your personal space. A profile with extended access displays a specific mention in the security settings.
Managing your IntraParis personal space on a daily basis
Once logged in, the personal space includes several features. Rather than listing them all, let’s focus on those that raise the most questions.
Leave and absences: validation goes through the hierarchical circuit
The leave request is made directly from the agent space. You select the dates, the type of leave, and then validate. The request is then sent to your hierarchical supervisor, who receives a notification. As long as the request does not show the status “validated,” the leave is not granted. A common pitfall: requesting leave on a Friday evening hoping for automatic validation on Monday. Validation remains manual.
Administrative documents and pay slips
Digital pay slips are accessible in the “My documents” section. They are archived for several years. For employer certificates or administrative certificates, the request is made via an online form in the same section, with processing times varying according to the department.
Updating personal information
Change of address, bank details, family situation: these modifications are declared in the personal space. Some updates (like bank details) require a scanned proof. Here are the points to check during an update:
- The proof format must be PDF or image (JPEG, PNG), with a size often limited to a few megabytes
- The modification of bank details takes effect on the following month’s pay if validated before the payroll cycle closing date
- A change of address does not automatically trigger an update of your professional card, which requires a separate request
Resolving frequent connection issues on IntraParis
Connection problems occur regularly, especially after a job change or a long absence. Here are the most common situations and their resolutions:
- Forgotten password: resetting goes through the dedicated link on the mobile portal, which sends a reset link to your professional email
- Account locked after several attempts: unlocking requires contacting your department’s IT support, not just waiting
- VPN that no longer connects after a system update: check the VPN client version, uninstall and then reinstall if necessary, and restart the workstation before any new attempt
- 2FA code not received via SMS: ensure that the mobile number registered in your profile is still active and that it is indeed the professional phone
Your department’s IT support remains the first point of contact for any persistent issues. Response times vary, but going through the official channel ensures traceability of the request.
Managing your IntraParis agent space relies on choosing the right connection channel and a few simple reflexes: keeping your profile up to date, anticipating validation times for leave, and checking your security settings before getting blocked. The mobile portal remains the most accessible option for agents on the move, provided you accept its limitations compared to the VPN.